Portfolio

About Cat Robson View Catherine Robson's LinkedIn profileView Catherine Robson’s profile

Currently a Product Manager of User Experience at Red Hat for all of JBoss Middleware, I focus on bringing user experience expertise to projects in a way that improves their product deliverables through focused requirement definition, efficient development time, and good design and usability principles.

User Research

SeaChange – Advanced Advertising

SeaChange was looking into what the full advertising workflows of the users looked like as we entered the VOD advertising industry with the groundbreaking AdPulse product. The goal was to get information that could be relevant to both linear and VOD advertising, as well as the business areas that we we currently not supporting in these products related to advertising. The user research included remote interviews as well as two customer site visits to gather information.

Personas

Red Hat – JBoss Personas

AnandGupta_JrAppDev JaredRubin_LinuxAdmin LarryPreston_Architect MatthiasKraus_AppDev_ExternalUse ToddCarlson_WinAdmin

SeaChange – Adrenalin Personas

Persona-introductions-altPersona-template-Adrenalin-JoshPersona-template-Adrenalin-KellyPersona-template-Adrenalin-Nish

Product Design

Red Hat – JBoss Developer website

The JBoss Developer website had historically been a gathering spot for all JBoss community projects. With a business objective to make it easier to teach community developers about our product offerings, we revamped the jboss.org website to showcase both the Red Hat products as well as the upstream community projects that contribute into these products. We focused the site on Developers, making sure that we made it much easier for these users to gather information, download our products, and improve their JBoss development skills through this site.

The site can be viewed at www.jboss.org.

Red Hat – JBoss EAP

Red Hat JBoss Enterprise Application Platform is an application server platform. The web console that developers and operational users can access to help utilize the functionality of this application server originally had no logical landing page – users were dropped into a detailed page of the application. To help new users understand the capabilities the web console provided, we designed a lightweight homepage for the tool.
Home3_domain_v2-3

SeaChange – Adrenalin

Adrenalin was the next generation solution for SeaChange’s flagship product, Axiom. The user experience team was involved from the beginning with architecture, persona development, requirements gathering, use cases, and scenarios. We participated in the product with designs, specifications, user acceptance testing, and usability testing. Below are some examples of the various aspects of the Adrenalin product design with a mixture of wireframes, visual designs, and implemented screenshots.

Implemented-design-Oct-2011Distribution_QueueViewAsset_ContentDetailsAdrenalin Dashboard_v2Expanding-panel-example-02

Pattern & Style Guide Libraries

SeaChange Style Guide & Patterns

With many new products on the SeaChange horizon, the UX team had the opportunity to create a brand new user experience for the future SeaChange products. This initiated many projects for the team, including the development of interaction patterns that the user experience team would use to maintain consistency in the new product design, a style guide that captured the intersection of these interaction patterns the the visual design, and a UI framework that built standard code snippets that various development groups could re-use in the product development to maintain UI consistency and save development time.

Usability Testing

SeaChange – Propagation UI

In the flagship SeaChange Video on Demand software, Axiom, there is a component called the Propagation Service that is responsible for copying videos to edge video servers for streaming in a timely and efficient manner.  Previously, this was a black box service, users had very little view into what this service was doing and why. The Propagation UI was created to help our users (the VOD operator, such as Comcast) monitor and manage their video propagation.

The product was built upon User Experience direction prior to my arrival at SeaChange.  I came onto the team to perform usability testing that would look to fix any issues prior to release.  Internal and external users were tested in person and remotely.

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